This Privacy Policy explains how Offbeat Chongqing (“we”, “us”) collects, uses, and protects your personal information when you use our website and services. We only collect what we need to respond to you and run your booking, and we never sell your data.
1. Information we collect
When you contact us or send a booking request, we collect the details you provide, which may include:
- your name;
- your email address and/or a messaging handle (such as WhatsApp or WeChat);
- your preferred travel dates and party size;
- the experience you are interested in; and
- any message or notes you choose to send us.
We also collect limited technical information automatically, such as basic analytics and how you arrived at the Site (for example, the referring website or campaign link), to help us understand and improve our service.
2. How we use your information
- to reply to your inquiry and arrange and deliver your booking;
- to send you a confirmation and any messages about your experience;
- to keep records of our communications and bookings; and
- to improve our website and the experiences we offer.
3. Legal basis
We process your information because it is necessary to respond to your request and provide the services you ask for, and on the basis of your consent when you contact us. Where required by law, we rely on your consent for any non-essential analytics.
4. Who we share it with
We do not sell your personal information. We share it only with trusted service providers who help us operate — for example, our email delivery, database hosting, and website infrastructure providers — and only so they can perform those services for us. We may also disclose information where required by law. If you follow a link to a third-party booking partner, your use of their site is governed by their own privacy policy.
5. International transfers
We operate from China and use service providers that may store or process data in other countries. Where your information is transferred across borders, we take reasonable steps to ensure it remains protected.
6. Data retention
We keep your information for as long as needed to handle your inquiry and booking and to meet our legal and record-keeping obligations, after which we delete or anonymise it.
7. Cookies and tracking
We keep tracking to a minimum. The Site may use essential cookies and basic analytics to function and to understand traffic. You can control or block cookies through your browser settings; disabling them may affect some features.
8. Your rights
You may ask us to access, correct, or delete the personal information we hold about you, or to withdraw your consent, by emailing hello@offbeatchongqing.com. We will respond within a reasonable time and in line with applicable law.
9. Children
The Site is intended for adults. We do not knowingly collect personal information from children without the involvement of a parent or guardian, who can contact us about any such data.
10. Security
We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always posted on this page with its “last updated” date.
12. Contact
For any privacy question or request, email hello@offbeatchongqing.com. See also our Terms of Service.